Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be unworn, unwashed and in the same condition you received it, with all original tags still attached. You will also need your order number or proof of purchase.
To start a return, email us at info@liftapparelofficial.com with your order number and reason. Do not ship anything back before we approve it and send you a label. Unapproved returns cannot be accepted. Once approved, returns are sent to:
Lift Apparel, 1571 Yellowheart Way, Hollywood, FL 33019, United States
Damages and issues
Please check your order when it arrives and contact us at info@liftapparelofficial.com if anything is defective, damaged or not what you ordered, so we can put it right.
Exceptions / non-returnable items
Gift cards cannot be returned or refunded. Items marked down on their product page are final sale. See Sale items below. A discount code applied at checkout does not make an order final sale. If you are unsure whether something can be returned, just ask before you buy.
European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
RETURNS & EXCHANGES
We stand behind everything we make. If something isn't right, we'll make it right. Email us at info@liftapparelofficial.com and we'll take care of you.
Request Approval
Email us within 30 days of delivery with your order number and reason. Do not ship anything back without approval first.
Ship It Back
Once approved, we'll send you a prepaid return label. Pack the item in original condition with all tags still attached.
Get Your Refund
We inspect and process your return within 3 to 5 business days. Refund goes back to your original payment method.
We accept returns within 30 days of the delivery date. Requests submitted after 30 days will not be accepted under any circumstances.
To start a return, email info@liftapparelofficial.com with your order number and reason. Our team will respond within 24 hours.
All returns are subject to inspection. Items must meet the following conditions to be accepted:
Eligible
- ✓Within 30 days of delivery
- ✓Unworn and unwashed
- ✓Original tags still attached
- ✓Original packaging where provided
- ✓No odor, stains, or signs of use
- ✓Full price at time of purchase
Not Eligible
- ✗Worn or washed items
- ✗Tags removed or cut off
- ✗Returned after 30 days
- ✗Items marked down on site
- ✗Items with odor or visible wear
- ✗Unapproved returns
Once your return is approved, we cover the cost of return shipping and will provide a prepaid return label via email.
Do not ship items back without receiving written approval and a label from us first. Unapproved returns will not be accepted or refunded.
Once we receive and inspect your item, refunds are processed within 3 to 5 business days to your original payment method.
Please allow additional time for your bank or credit card provider to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges are evaluated case-by-case depending on availability and your situation. Email us at info@liftapparelofficial.com with your order number and what you'd like to exchange for. Our team will find the best solution.
Exchange eligibility follows the same conditions as our standard return policy. Items must be unworn, unwashed, and within the 30-day window.
Items shown at a reduced price on their product page, the ones with a crossed-out original price, are final sale and cannot be returned or exchanged. Please check sizing carefully before buying one. A discount code applied at checkout does not make your order final sale. Welcome codes and multi-buy offers follow the standard 30-day policy above.
If your item arrived damaged or defective, email us at info@liftapparelofficial.com within 7 days of delivery with:
- ·Your order number
- ·Clear photos of the damage or defect
- ·A brief description of the issue
We will replace the item or issue a full refund at no cost to you, no questions asked.
